Troubleshooting adding aspects from SIMS

The ‘Add from SIMS’ button is not showing

This indicates the data was not received. The most common possibilities here are:

>       The Xporter category and Edukey sub-category were not ticked in SIMS for that aspect
>       The data in that aspect is older than 1 year
>      There is no existing data for pupils in that aspect


The aspects have been received and applied to the seating charts, but grades are missing for some pupils:


The issue here is likely to be related to the age of the data. By default, Xporter will only export data which is up to 1 year old. If you need to export data older than 1 year, please get in touch through support@classcharts.com and request that we expand the data collection timeframe for your school.

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