How to automatically upscale a detention

Once detention types have been set up in your school, you can allow specific detention types to be automatically upscaled when a detention has not been marked as attended after a specific amount of time.

To enable automatic detention upscaling in your school, please get in contact with us so that we can change the default detention status to not attended on your behalf.   

Setting up a detention type to upscale


Now that awarded detentions will display a not attended status by default, you can enable automatic detention upscaling on the detention types of your choice.

To do this, navigate to School Settings, click on the Detentions tab on the left hand side and ensure that Detention types has been selected.



You will see a list of detention types that have been set up in your school. Click on the pencil icon for the detention you would like to enable upscaling on.



The Edit detention type popup will appear. Tick the checkbox labelled Automatically upscale if missed.



Additional detention settings will appear. To choose which detention type to upscale into, select a detention type from the Upscale to detention type drop down menu. 

To specify when detentions of this type should automatically upscale, select a time option from the Consider missed if not marked as attended after drop down menu.

You can also select who to inform via email when the detention type is upscaled, by ticking the Notify options.



Click on the OK button to save your changes to the detention type.

Automatically upscalling a detention


Once the detention type has been set up, detentions awarded to pupils are ready to be automatically upscaled. To do this, click on the three lines menu and select the Detentions option.





Next, locate a detention that can upscale. The detention will upscale automatically once the specified amount of time has passed since the start of the detention.



After the upscale has taken place, the original detention will display with an upscaled status, indicating that it has been upscaled into a new detention type. The upscaled detention will appear with a not attended status and an upscale icon (graph icon), to show that it was the result of a detention upscale.



Upscaled detentions can also be found in the Activity feed, indicated by the upscale icon.

If the pupil already had a detention scheduled for the same time as the upscaled detention, the upscaled detention will be rescheduled to the next available date. The next available date is decided by the upscaled detention type's default detention date.  

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