Firstly, thank you for getting back in
touch with me, I really appreciate it.
I am sorry to hear that we can't accommodate your needs at this time. Would you mind explaining a little as to why this is the case?
As a company we are always looking to develop and meet the needs of our users, so any suggestions you may have my find their way onto the software in the future!
Any information, no matter how small, would be greatly appreciated.
Thanks again for your time,
I hope to hear from you soon.